Virginia Premier Health Plan (VPHP)

Virginia Premier Health Plan, a business associate (BA) of the covered entity (CE), Virginia Department of Medical Assistance Services (VA-DMAS), mailed incorrect postcards to Virginia Medicaid members. The breach included 13,357 postcards that were mailed to the wrong address and 12,156 postcards that contained incorrect services information. The information did not include social security numbers or financial information. The BA provided breach notification to HHS, the media, and to affected individuals in English and Spanish. Following this breach, the BA improved safeguards by retraining employees on safeguards for protected health information, updating procedures for mailings, and implementing additional quality control checks. OCR obtained assurances that the BA implemented the corrective action listed above.