- State
- MA
- Covered entity type
- Healthcare Provider
- Individuals affected
- 1,469
- Business associate present
- Yes
- Type of breach
- Unauthorized Access/Disclosure
- Location of breached information
- Network Server
- First seen by InfoSec Signals
- 9/23/2026
- Last seen in OCR export
- 9/23/2026
OCR description
On August 18, 2017, a business associate (BA), Brainshark Inc., had a technical error that caused 3,732 email addresses of the covered entity's (CE) customers to be seen by other customers. The CE contacted the BA and the entities worked together to deactivate the training module that caused the error and investigate the incident. Upon notice of the technical error, Brainshark disabled the CE's site and all further access to the presentation that was involved in the breach. The CE provided breach notification to HHS and the affected individuals. OCR obtained assurances that the CE implemented the corrective actions noted above. In addition, the CE terminated its contract with the BA.
Change history
- 9/23/2026Added to OCR's archive list
Source: HHS OCR Breach Portal, U.S. Department of Health and Human Services, Office for Civil Rights about this source
Records are reproduced as published; entity names and figures are OCR's.