- State
- SC
- Covered entity type
- Business Associate
- Individuals affected
- 827
- Business associate present
- Yes
- Type of breach
- Unauthorized Access/Disclosure
- Location of breached information
- Paper/Films
- First seen by InfoSec Signals
- 9/23/2026
- Last seen in OCR export
- 9/23/2026
OCR description
The covered entity (CE), Benefitfocus.com, Inc., reported that a mail merge error caused letters with protected health information (PHI) to be sent to the wrong addresses. The PHI involved included names and insurance eligibility information. As a result, 827 individuals were affected. The CE sanctioned the employee responsible for the breach and implemented additional training to all staff members. In addition, the CE is in the process of automating the mailing process to mitigate human error. OCR provided the CE with technical assistance regarding the Breach Notification Rule and provided additional HIPAA training. BenefitFocus.com provided breach notification to HHS, affected individuals, and the media. OCR obtained assurances that the CE met its notification requirements and implemented the corrective actions noted above.
Change history
- 9/23/2026Added to OCR's archive list
Source: HHS OCR Breach Portal, U.S. Department of Health and Human Services, Office for Civil Rights about this source
Records are reproduced as published; entity names and figures are OCR's.