Arizona Dental Insurance Services, Inc. d.b.a. Delta Dental of Arizona

Arizona Dental Insurance Services dba Delta Dental of Arizona, the covered entity (CE), reported that an employee was the victim of an email phishing scheme that affected the electronic protected health information (ePHI) of approximately 24,769 individuals. The ePHI involved included names, dates of birth, addresses, Social Security numbers, health insurance information, drivers’ license numbers, other identifiers, financial information, and treatment information. The CE notified HHS, affected individuals, the media, and provided complimentary credit and identity theft restoration services. In addition, a toll-free phone number was set up for questions or concerns. In its mitigation efforts, the CE implemented additional administrative and technical safeguards and retrained its staff on the proper methods of identifying fraudulent email communications. OCR provided technical assistance to the CE and obtained assurances that the CE implemented the corrective actions noted.