CVE-2026-84458Zammad: Account takeover via unverified email matching during SSO auto-link

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, when the "Automatic account link on initial logon" setting is enabled, Zammad binds an incoming third-party (SSO) identity to an existing local account by matching the email address the identity provider reports, without verifying that the provider actually confirmed ownership of that email. An attacker who controls any identity at a configured provider, including, by default, any Azure AD tenant via Zammad's multi-tenant Microsoft 365 /common app registration, can set that identity's email to a victim's address, authenticate, and be logged in as the victim. This bypasses the victim's local password entirely and affects any existing account, including agents and administrators. Zammad will honor the xms_edov ID token claim when email verification is required in the Microsoft 365 setting, treating a missing claim as unverified. This issue is fixed in version 7.1.2.

CVSS

9.1 CRITICAL (v4.0, CNA)CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N

Weakness (CWE)

CWE-287

Known exploited

Not in CISA's KEV catalog

EPSS (exploitation in the next 30 days)

Not loaded for this CVE

Assigned by

GitHub_M

NVD analysis

Deferred

Record last updated

Sep 25, 2026

First seen by InfoSec Signals

Oct 9, 2026

The CVE record on cve.org · NVD's entry

The CVE record is authoritative. Products marked “from the name” were identified from the CNA's free-text names, not a CPE, and are matched less certainly. This product uses the NVD API but is not endorsed or certified by the NVD.