CVE-2026-56725Zammad: Denial of Service via OTRS Import Controller

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2.

CVSS

8.7 HIGH (v4.0, CNA)CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N

Weakness (CWE)

CWE-306, CWE-400

Known exploited

Not in CISA's KEV catalog

EPSS (exploitation in the next 30 days)

Not loaded for this CVE

Assigned by

GitHub_M

NVD analysis

Deferred

Record last updated

Sep 29, 2026

First seen by InfoSec Signals

Oct 9, 2026

The CVE record on cve.org · NVD's entry

The CVE record is authoritative. Products marked “from the name” were identified from the CNA's free-text names, not a CPE, and are matched less certainly. This product uses the NVD API but is not endorsed or certified by the NVD.