CVE-2026-53595FreeScout is a free help desk and shared inbox built with PHP's Laravel framework.

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the public endpoint `POST /user-setup/{hash}/{invite_sent_at}` (`OpenController@userSetupSave`) selects the target account solely by its `invite_hash` column, then overwrites that account's email and password and logs in as it. No authentication, cookie, or prior session is required. After a user activates, FreeScout sets `invite_hash` to the empty string. On MySQL and MariaDB, `VARCHAR` equality ignores trailing spaces, so a single URL-encoded space (`%20`) matches the stored empty string and selects the lowest-id activated user. The expiry guard decrypts `invite_sent_at` with the target's password hash, but `Helper::decrypt` returns its raw input unchanged when decryption fails. A plaintext numeric value such as `9999999999` therefore passes the time-to-live check without any secret. The result is that an anonymous attacker sets the email and password of the lowest-id activated FreeScout account (a support agent, or an administrator if one was added by invitation) and authenticates as that account. Version 1.8.224 contains a fix.

CVSS

9.4 CRITICAL (v3.1, NVD)CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L

Weakness (CWE)

CWE-178, CWE-287, CWE-640

Known exploited

Not in CISA's KEV catalog

EPSS (exploitation in the next 30 days)

Not loaded for this CVE

Assigned by

Not given

NVD analysis

Deferred

Record last updated

Jul 21, 2026

First seen by InfoSec Signals

Oct 9, 2026

The CVE record on cve.org · NVD's entry

The CVE record is authoritative. Products marked “from the name” were identified from the CNA's free-text names, not a CPE, and are matched less certainly. This product uses the NVD API but is not endorsed or certified by the NVD.