High 7.6Published Apr 21, 2026

CVE-2026-40589FreeScout is a free self-hosted help desk and shared mailbox.

Updated under an hour ago (2026-10-19 09:40 UTC)

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Exploited in the last 30 days

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, a low-privileged agent can edit a visible customer and add an email address already owned by a hidden customer in another mailbox. The server discloses the hidden customer’s name and profile URL in the success flash, reassigns the hidden email to the visible customer, and rebinds hidden-mailbox conversations for that email to the visible customer. Version 1.8.214 fixes the issue.

CVSS: 7.6 HIGH (v3.1, NVD)CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L
Weakness (CWE): CWE-639
Known exploited: Not in CISA's KEV catalog
EPSS (exploitation in the next 30 days): Not loaded for this CVE
Assigned by: Not given
NVD analysis: Deferred
Record last updated: Jun 17, 2026
First seen by InfoSec Signals: Oct 9, 2026

Affected products

No affected products are listed yet.

References

https://github.com/freescout-help-desk/freescout/commit/2e2fe37111d92ac665b9ad8806eac94a1a3e502c
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.214
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-mv55-3mgv-fxwr

The CVE record on cve.org NVD's entry

The CVE record is authoritative. Products marked “from the name” were identified from the CNA's free-text names, not a CPE, and are matched less certainly. This product uses the NVD API but is not endorsed or certified by the NVD.