Critical 9.1Known exploited (CISA KEV)Published Jan 15, 2025

CVE-2024-57727SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleH…

Updated under an hour ago (2026-10-19 09:30 UTC)

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It affects simple-help simplehelp. Add what you run to find out whether that includes you.

CISA lists it as known exploited since Feb 13, 2025; federal agencies had to remediate by Mar 6, 2025, and it is known to be used in ransomware. Treat that date as your deadline.

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Every CVE for simple-help simplehelp

Exploited in the last 30 days

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

CVSS: 9.1 CRITICAL (v3.1, CISA ADP)CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
Weakness (CWE): CWE-22
Known exploited: Added to CISA KEV Feb 13, 2025; federal remediation due Mar 6, 2025; known ransomware useApply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
EPSS (exploitation in the next 30 days): 96.58% (percentile 100)
Assigned by: mitre
NVD analysis: Analyzed
Record last updated: Aug 4, 2026
First seen by InfoSec Signals: Oct 9, 2026

Affected products

Affected products

simple-help simplehelp simple-help:simplehelp	before 5.5.8	NVD

References

https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/third-party-advisory
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlierrelease-notes
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727us-government-resource

The CVE record on cve.org NVD's entry

The CVE record is authoritative. Products marked “from the name” were identified from the CNA's free-text names, not a CPE, and are matched less certainly. This product uses the NVD API but is not endorsed or certified by the NVD.