CVE-2024-57726SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions.
Updated under an hour ago ()
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CISA lists it as known exploited since Apr 24, 2026; federal agencies had to remediate by May 8, 2026, and it is known to be used in ransomware. Treat that date as your deadline.
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SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
- CVSS
- 9.9 CRITICAL (v3.1, CISA ADP)CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
- Weakness (CWE)
- CWE-862
- Known exploited
- Added to CISA KEV Apr 24, 2026; federal remediation due May 8, 2026; known ransomware useApply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
- EPSS (exploitation in the next 30 days)
- 66.60% (percentile 99)
- Assigned by
- mitre
- NVD analysis
- Analyzed
- Record last updated
- Aug 4, 2026
- First seen by InfoSec Signals
- Oct 9, 2026
Affected products
simple-help simplehelp simple-help:simplehelp | before 5.5.8 | NVD |
References
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/third-party-advisory
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlierrelease-notes
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726us-government-resource
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/technical-description
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforcethird-party-advisory
The CVE record on cve.org NVD's entry
The CVE record is authoritative. Products marked “from the name” were identified from the CNA's free-text names, not a CPE, and are matched less certainly. This product uses the NVD API but is not endorsed or certified by the NVD.