CVE-2024-28987SolarWinds Web Help Desk Hardcoded Credential Vulnerability
Updated under an hour ago ()
Does this affect you?
It affects SolarWinds Web Help Desk and 1 other product. Add what you run to find out whether that includes you.
CISA lists it as known exploited since Oct 15, 2024; federal agencies had to remediate by Nov 5, 2024. Treat that date as your deadline.
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Free account, 1 product
The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
- CVSS
- 9.1 CRITICAL (v3.1, CNA)CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
- Weakness (CWE)
- CWE-798
- Known exploited
- Added to CISA KEV Oct 15, 2024; federal remediation due Nov 5, 2024Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
- EPSS (exploitation in the next 30 days)
- 93.30% (percentile 100)
- Assigned by
- SolarWinds
- NVD analysis
- Analyzed
- Record last updated
- Oct 21, 2025
- First seen by InfoSec Signals
- Oct 9, 2026
Affected products
SolarWinds Web Help Desk solarwinds:web_help_desk (from the name) | 12.8.3 Hotfix 1 and previous versions | CNA record |
solarwinds webhelpdesk solarwinds:webhelpdesk | through 12.8.3 | CISA ADP |
solarwinds web_help_desk solarwinds:web_help_desk | before 12.8.3; 12.8.3; 12.8.3 | NVD |
References
- https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987vendor-advisory
- https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2release-notes
- https://www.theregister.com/2024/08/22/hardcoded_credentials_bug_solarwinds_whd/press/media-coverage, third-party-advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987us-government-resource
The CVE record on cve.org NVD's entry
The CVE record is authoritative. Products marked “from the name” were identified from the CNA's free-text names, not a CPE, and are matched less certainly. This product uses the NVD API but is not endorsed or certified by the NVD.