Critical 9.8Known exploited (CISA KEV)Published Aug 13, 2024

CVE-2024-28986SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

Updated under an hour ago (2026-10-19 07:23 UTC)

Does this affect you?

It affects SolarWinds Web Help Desk and 1 other product. Add what you run to find out whether that includes you.

CISA lists it as known exploited since Aug 15, 2024; federal agencies had to remediate by Sep 5, 2024. Treat that date as your deadline.

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Every CVE for SolarWinds Web Help Desk

Exploited in the last 30 days

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

CVSS: 9.8 CRITICAL (v3.1, CNA)CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Weakness (CWE): CWE-502
Known exploited: Added to CISA KEV Aug 15, 2024; federal remediation due Sep 5, 2024Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
EPSS (exploitation in the next 30 days): 84.63% (percentile 100)
Assigned by: SolarWinds
NVD analysis: Analyzed
Record last updated: Oct 21, 2025
First seen by InfoSec Signals: Oct 9, 2026

Affected products

Affected products

SolarWinds Web Help Desk solarwinds:web_help_desk (from the name)	from previous versions through 12.8.3	CNA record
solarwinds webhelpdesk solarwinds:webhelpdesk	through 12.8.3	CISA ADP
solarwinds web_help_desk solarwinds:web_help_desk	through 12.8.2; 12.8.3	NVD

References

https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986vendor-advisory
https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1broken-link, vendor-advisory
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28986us-government-resource

The CVE record on cve.org NVD's entry

The CVE record is authoritative. Products marked “from the name” were identified from the CNA's free-text names, not a CPE, and are matched less certainly. This product uses the NVD API but is not endorsed or certified by the NVD.